Frequently asked questions

Products and materials

Are all metal components made of 925 sterling silver?

Yes. In ALIAORRE’s current designs, all metal components are made of 925 sterling silver. Cord, natural stones and cubic zirconia are different materials and are identified on each product page.

Can natural stones vary?

Yes. Because they are natural stones, their tone, veining and small details may vary slightly from one piece to another. These differences are part of their natural character.

How are the natural stone bracelets assembled?

The amethyst, quartz and lapis lazuli bracelets use 4 mm beads strung on non-elastic cord. These designs are finished with a 925 sterling silver lobster clasp.

Can I choose the colour of the cord bracelets?

For designs available in different colours, you can choose the colour on the product page.

Care

How should I store my jewellery?

Keep it dry and store it separately to reduce rubbing and tangling. Avoid knocks and pulling, especially on cord and stone pieces.

Can 925 sterling silver tarnish?

Yes. 925 sterling silver can darken over time. Gently clean it with a silver polishing cloth, avoiding abrasive products on the stones or cord.

Shipping, returns and contact

Where can I check the returns conditions?

Read the current Refund policy before making your purchase.

How can I contact ALIAORRE?

You can send your enquiry through our contact form. If your enquiry relates to a purchase, include the order number and the email address used.